+962 (0) 777 77 0176
06:00 am - 23:00 hours - 7 days a week - (info@platotours.com)

Terms & Conditions

Plato Tours & Travel Terms & conditions

PLEASE READ CAREFULLY!

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Plato Tours & Travel’s website if you do not accept all of the terms and conditions stated on this page.

These are the terms under which we offer Plato Tours & Travel. By registering and paying your deposit for a Tour, you are entering into this Participant Agreement with us. Please read these terms carefully before making a deposit or payment for a Tour. These terms may be supplemented by additional terms and conditions specific to your Tour (“Supplemental Terms”). In the event of a conflict between this agreement and the supplemental terms, the Supplemental Terms will apply.

These Booking Conditions/ Terms and Conditions, together with our Privacy Policy & Cookie Policy, and where your tour is booked via our website, together with any other written information we brought to your attention, form the basis of your contract with Plato Tours & Travel, Registered Office: City Center- Nearby Abu Eilas Restaurant - Petra, Jordan, Company No: +962-3-2154-100 (“we”, “us”, “our”). In these Booking Conditions, references to ("you" and "your") include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking (“Lead Name”) agrees on behalf of themselves and all persons detailed on the booking that:

A.    He/ She has read these Booking Conditions and has the authority to and does agree to be bound by them.

B.    He/ She is over 18 years of age and when placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

C.     He/ She is warranted that all information supplied by him/her on behalf of himself/herself and of the members who are authorized to transact business with us is true and accurate.

D.    He/ She consents to our use of personal data in accordance with our Privacy Policy & Cookie Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements).

E.     He/ She accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

F.     He/ She has read and reviewed in full private or group tour Itinerary, and Invoice/s prior to securing a reservation with payment and is satisfied that the information contained therein:

1.     Is suitable for all members of the traveling party with regard to fitness and any medical needs. Please refer to our Tour Suitability Form.

2.     Includes the required services (i.e., the correct hotel and preferred hotel rating, sites to be visited, and transportation, etc.…) for all members of the booking traveling party.

1.     Use of Plato Tours & Travel, Access, and Information for Travel Bookings:

You agree that you will only make legitimate reservations or purchases with Plato Tours & Travel and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited. Plato Tours & Travel accepts all bookings as an agent for the travel Suppliers on your itinerary. Separate Supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select, and you understand and agree to abide by the terms and conditions of purchase imposed by any Supplier on an itinerary you have approved. As a reservation condition, you must provide the information requested by Plato Tours & Travel along with your initial payment.

Plato Tours & Travel reserves the right to cancel your reservation and all services and retain all related cancellation fees if your information is incomplete or inaccurate. Your personal data provided for your reservation is used to process your services with our Suppliers. It may be necessary to transfer these details to other suppliers or authorities whose data protection and privacy laws are less stringent than those of Jordan. This may include requirements to pass details to Suppliers, as well as certain governments, government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.

Plato Tours & Travel is not liable or responsible for any arrangements made independently of Plato Tours & Travel. Plato Tours & Travel assumes no responsibility for costs or fees you incur for independent arrangements not booked through Plato Tours & Travel, inclusive of, but not limited to, airline, hotel, excursion, and travel protection-related charges. If you make your own flight arrangements, Plato Tours & Travel is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates and cannot assist you with any schedule changes or delays related to air reservations made on your own arrangement.

2.     Reservations:

To begin booking your trip, complete our Booking Form. You may either fill it out on our website or mail your form to our offices. All forms must be signed and filled out in full. You are responsible for any mistake or omission on your booking form. Under no circumstances is Plato Tours & Travel liable for any errors or omissions in the information provided by you to complete the reservation. The legal first and last names of all passengers must be identical to the names as they appear on booking and travel documents (passport).

If you are booking for other passengers as well as yourself, you signify that you are authorized to make these bookings on their behalf. Before booking your trip, it is your responsibility to make sure you are in possession of a valid passport, and that your passport is valid for at least SIX MONTHS after your trip. You are responsible for providing and verifying complete and accurate information for all participants and services at the time of reservation. When you receive any and all travel documents, it is your responsibility to review and verify all information for accuracy.

Contact Plato Tours & Travel immediately if changes or corrections are required. Plato Tours & Travel is not responsible for incorrect or inaccurate booking information provided by you. Once we receive your completed booking form along with the appropriate trip deposit, you will be issued a receipt. You are required to read this receipt carefully and notify us of any omission or mistake. We disclaim any liability for inaccuracies we are not made aware of within the appropriate time frame before your trip embarks. We will communicate with you on a regular basis leading up to your trip by email and sometimes by phone. Some documents may be sent via mail or WhatsApp.

3.     Paying for your Arrangements:

A booking is secured with us when making payment for your reservation. Some exceptions may apply to deposits for bookings secured with our third-party operators. You will be notified when making your reservation of the exact non-refundable deposit amount and this will be reconfirmed on your invoice.

Full payment is required by the final payment date as specified below unless otherwise specified in your itinerary. Failure to make the final payment or violation of a Supplier's conditions of purchase may lead to the cancellation of your reservations or denial of access to flights, tours, hotels, cruises, or other travel services. Please note that Travel Protection payments or Third-Party Travel Insurance Payments are always non-refundable.

Reservations made after the final payment date require full payment at the time of booking and may include late reservation fees. We accept payment via bank wire transfer, money order, Visa, MasterCard, and American Express. It's worth mentioning that all card payments are subject to a 4% surcharge. Your reservation is considered confirmed once your initial deposit payment is processed, and the invoice serves as confirmation of services included in the reservation.

A.    Payment:

1.     If your arrival date/ commencement date is going to be AFTER 90 days of trip confirmation:

A down payment of 50% is due once we confirm the trip to you. This down payment is less an administrative fee of $50-100, is refundable if the program is cancelled by you more than 90 days prior to arrival. If the program is cancelled by you between 60 and 90 days prior to arrival, a refund of 50% of the down payment will be made.

Full payment for the tour is required 60 days prior to arrival. A 50% refund of full payment will be made if you cancel the trip between 45 and 59 days prior to arrival. A 25% refund of full payment will be made if you cancel the trip between 30 and 44 days prior to arrival. No refund will be made for cancellations after that point.

2.     If your arrival date/ commencement date is going to be WITHIN 90 days of trip confirmation:

Full payment for the tour is required upon confirmation of the tour. If the program is cancelled by between 60 and 90 days prior to arrival, a refund of 25% of the full payment will be made. A 50% refund of full payment will be made if you cancel the trip between 45 and 59 days prior to arrival. A 25% refund of full payment will be made if you cancel the trip between 30 and 44 days prior to arrival. No refund will be made for cancellations after that point.

We'll make things super clear for you with a detailed invoice, outlining all the payment details mentioned above. You've got a couple of options to settle the payment - you can use any of the methods listed below, or if you prefer, you can set up a wire transfer to send the Net amount due directly to our bank. All our bank details are right there on the invoice, making it easy for you to transfer the funds to our US dollar account.

Please be advised that we solely maintain a bank account within Jordan. To ensure a successful wire transfer payment to our account, kindly contact us through WhatsApp or by phone call to our 24-hour emergency number at +962 777-770-176. This will enable us to promptly liaise with our bank and authorize the transaction.

You will find our account number with all our bank details in the bottom of our invoice. But also, for wire-transfer remittance, you can find these details below:

B.    Payment Methods:

Payment for the deposit and the remaining balance can be made using one of the following methods:

1.     Bank Wire Transfer:

Our bank details are below:

Name of the Beneficiary

Plato Tours & Travel

Name of the Bank

Arab Bank, Amman Branch

Swift Code

ARABJOAXXXX

IBAN Code: (US$)

 JO57 ARAB 1300 0000 0013 0087 2815 10

Currency

USD Dollar

Bank Full Name

ARAB BANK PLC (JORDAN)

City & Address

Sweifieh- Amman – Jordan

Our Bank address

Ali Nassouh At-Taher St., Building No. 10

Our office Postal Code

P.O. Box 129 Petra, Ma'an 71811 – Jordan

Our office address

 

City Center- Nearby Abu Eilas Restaurant – Petra- Jordan |Tel: +962-3-2154-100 |WhatsApp: +962 777-770-176| info@platotours.com | Website: www.platotours.com                                                                

Our 24- hrs emergency number (WhatsApp)

+ 962 (0) 777-770-176

 

Some other details might be required:

Purpose Code: For international transfers to Jordan, you will need to include the Travel and Tourism Purpose Code which is 0404, Some banks will have a special field where you can enter this Purpose Code. For those that don't please include the Purpose code in one of the description fields.

Bank Address: See above table, please!

Our Agency Address if required: See above table, please!

If you want to make an electronic transfer, please send us by email a copy of the transfer. You will be required to cover all bank and transfer fees associated with the transaction (from your bank and ours) so that we receive the full amount for the tour.

2.     Credit/Debit Card Payment:

You can use a Visa or Mastercard credit card and Debit Cards to make an advance payment through either Middle East Payment Services (MEPS) or ARAB BANK PLC (JORDAN).  All card payments are subject to a 4% surcharge.

A.    Credit/ Debit card payments using an online secure link:

Please contact us and a secure payment link will be provided to make an online transaction.

Using either method for card payments, the transaction will be processed by MEPs Jordan or ARAB BANK PLC (JORDAN), and an invoice will automatically be sent for the amount deducted and will appear on your card statement.

Please note that you will be charged in Jordanian Dinar. The conversion rate is $1 USD = 0.708 JOD (Subject to change due to currency exchange). The 4% surcharge is added to cover the merchant fees.

B.    Credit/ Debit Card payments using an authorization form:

To make an offline payment a credit card authorization form can be downloaded from this link: Credit Card Authorization Form. 

Fill out the authorization form and return it to us by email or WhatsApp: (+962 (0) 777 770-176)

Attachments required for payments using an authorization form:

1.     Copy of credit card (both sides) of person who is responsible for the booking.

2.     Copy of the passport of the credit card holder.

3.     Western Union or Money Gram:

If you wish to make a transfer via Western Union or a Money Gram, please contact us for the full details. You will be required to cover the transfer fees yourself so that we receive the full amount for the tour.

C.     Cancelation policy:

Cancellation requests need to be sent in written form (email).

We recommend that you have travel insurance in case you need to cancel your tour or circumstances arise that lead to the cancellation of the tour to cover against any unforeseen events.

 

We would recommend you to use World Nomad: https://www.worldnomads.com or a certified travel insurance in your country. Plato Tours & Travel will be able to support you with the document needed once requested.

 

There will be No charge for any cancellations more than 90 days prior to arrival (except as noted below).

 

1.     The following scale of charges applies for tours with overnight stays:

Days of notice

Cancellation Penalties/ charges

60-90 days prior to arrival

25% cancellation fees.

45-59 days prior to arrival

50% cancellations fees.

30-44 days prior to arrival

75% cancellations fees.

Within 29 days prior to arrival

100% cancellations fees.

No show on arrival

100% cancellations fees.

 

A.    Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. You can choose to receive a refund (in accordance with table above), or a credit note to use the balance for a later day tour, as per agreed with your Plato Tours & Travel sales agent. Please see below: Postpone Trips (to another dates) section.

B.    There will be no refund for cancellation of unused services on or after commencement date.

C.     Please note that some hotels & third-party suppliers and vendors have cancellations policies that are different to our days of notice/cancellation fees and charges and in this case the cancellation policy of the hotel will apply for accommodation charges incurred at that hotel. You will be advised of this separately if applicable.

D.    In case of a travel warning to Jordan and/or conflicts in neighboring countries, cancellation is possible up to 07 days before the tour starts; a 25% administrative fee of the tour package price would be applied and gets deducted, then the remaining balance will be refunded to you.

E.     Refunds:

1.     Refunds will be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/ payment fees and charges incurred which are NOT covered by us.

2.     In the rare occasion that a guest isn't able to receive funds back to their credit card used to submit payment (card is blocked, disabled etc.); We can use alternative methods (i.e., wire transfer or other) to re-imburse you as agreed with your Plato Tours & Travel sales agent, surcharges and fees for those respective methods of refund would be assumed entirely by guest and NOT covered by us.

2.     For tours with NO overnight stay the following scale of charges applies:

For Day Tours / Trips, the following conditions and policies apply:

A.    Day tours can be cancelled up to 10 days before the day of the tour and we will refund you the amount you have paid less an administrative fee of 25% of the tour value. If the 25% of price is less than $35 USD per person an administrative fee of $35 USD per person will be charged.

B.    Up to 10 days before the day of the tour cancellation fees will be 100%

C.     Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. You can choose to receive a refund (in accordance with table above), or a credit note to use the balance for a later day tour, as per agreed with your Plato Tours & Travel sales agent. Please see below: Postpone Trips (to another dates) section.

D.    There will be no refund for cancellation of unused services on or after commencement date.

E.     In case of a travel warning to Jordan and/or conflicts in neighboring countries, cancellation is possible 10 days before the tour starts and we will provide a full refund less an administrative fee of 25% of the total package price. If 25% of the total package price is less than $35USD an administrative fee of $35USD will be charged.

F.     Refunds:

1.     Refunds will be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/ payment fees and charges incurred which are NOT covered by us.

2.     In the rare occasion that a guest isn't able to receive funds back to their credit card used to submit payment (card is blocked, disabled etc.); We can use alternative methods (i.e., wire transfer or other) to re-imburse you as agreed with your Plato Tours & Travel sales agent, surcharges and fees for those respective methods of refund would be assumed entirely by guest and NOT covered by us.

3.     Cancellation policy for Shore Excursions from Aqaba Port/ Day Tour Shore Excursions:

For Shore Excursions Aqaba / Day tours, the following conditions and policies apply:

A.    Shore Excursions Day tours can be cancelled up to 45 days before the day of the tour and we will refund you the amount you have paid less an administrative fee of 25% per person. If the 25% of price is less than $35 USD per person an administrative fee of $35 USD per person will be charged.

B.    After that date (0-45 days of arrival) cancellation fees will be 100%.

C.     Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. You can choose to receive a refund (terms & conditions apply) or a credit note to use the balance for a later day tour, as per agreed with your Plato Tours & Travel sales agent. Please see below: Postpone Trips (to another dates) section.

D.    There will be no refund for cancellation of unused services on or after commencement date.

Private Or Group Tours Bookings, some cases to be taken into consideration:

A.    In case of a travel warning to Jordan and/or conflicts in neighboring countries, cancellation is possible up to 07 days before the tour starts; a 25% administrative fee of the tour package price would be applied and gets deducted, then the remaining balance will be refunded to you.

B.    In case the cruise ship will not dock in Aqaba Port/Jordan due to weather conditions or any other circumstances we will refund you the amount paid less an administrative fee of 25% of the tour package.

C.     Private of Group Tours bookings: In case of individual cancellation within a group booking, we would charge an administrative fee of 25% of the per person value of the tour. If the 25% of price is less than $ 35USD per person an administrative fee of $35 USD per person will be charged for cancellation, and the remaining would be refunded back to you.

D.    In case of individual cancellation within any group/private tour booking, the quotation for the remaining group is subject to change depending on the final number of participants on board. This would be calculated and shared by your Plato Tours & Travel sales agent. If the number of passengers falls below the minimum required, a surcharge would be imposed.

E.     Refunds:

1.     Refunds will be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/ payment fees and charges incurred which are NOT covered by us.

2.     In the rare occasion that a guest isn't able to receive funds back to their credit card used to submit payment (card is blocked, disabled etc.); We can use alternative methods (i.e., wire transfer or other) to re-imburse you as agreed with your Plato Tours & Travel Tours sales agent, surcharges and fees for those respective methods of refund would be assumed entirely by guest and NOT covered by us.

D.    Online bookings:

When booking your trip on our website, we kindly ask for the full payment regardless of the booking date. Auto-generated e-mails are sent immediately after payment is made to confirm payment has been received. Online bookings are not confirmed until a personalized email detailing that a booking is confirmed is sent by a member of our reservation team.

 

Do not book flights until you have received a personalized confirmation email from our reservations team, which will be within 24 hours of receiving your online booking. We endeavor to display accurate availability on our website, though on rare occasions online bookings are made concurrently with others, and our website cannot reflect this information.

E.     Postpone Trips (to another dates) without cancellation fees:

In some general and specific cases and reasons, it happens that the clients might need to choose getting their tour postponed for their own reasons and others which are not under their controls. Postponing the trip can be in 03 cases and reasons:

1.     In case of conflicts in neighboring countries." And/ or "In case of a travel warning to Jordan. “: In this case, will be handled and agreed case by case with your Plato Tours & Travel sales agent.

2.      In addition to the case of shore excursions Aqaba: In case the cruise ship will not dock in Aqaba Port/Jordan due to weather conditions or any other circumstances": In this case, will be handled and agreed case by case with Plato Tours & Travel sales agent.

3.     For personal reasons, i, e work, personal reasons, unexpected or exceptional circumstances or any…etc... Postponing the trip should be advised and to be agreed with your Plato Tours & Travel sales agent to transfer it to another date and should be 28 days (4 weeks) prior to arrival date.

Otherwise postponing the trip is not possible and our policy of payment and cancellation will be applied, which is "Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date."

However, Postponing the trip to another date if applicable of any of the above three cases we have outlined above will be charged 10 % more to be added to the postponed trip as transfer fees as our team will be doing another new job for transferring the dates, and what is worth to mention the postpone is valid for 12 months maximum (01 Year). Postponing the trip is subject to hotels availability, in case of “Multi Day Tours”, as it happens that the hotel(s) chosen / booked in the original tour, might not be available in the postponed dates, and this will be advised by our Plato Tours & Travel sales team.

ADDIOTNAL POLICIES CONCERNING PAYMENTS:

1-     Rates will be subject to availability and as mentioned in our terms and conditions are subject to change without prior notice due to fuel price fluctuation. Rates also are subject to change without prior notice due to increasing the entrance fees, guiding/guide fees, visa fees, departure tax fees, VIP crossing, shuttle fees, hotels/camps rates, jeep tours, optional tours, meals (restaurants) and any included items in the itinerary.

2-     Plato Tours & Travel reserves the right to amend the itinerary for reasons such as service requirements, road or weather conditions or unforeseen circumstances. Where a change is of a significant nature it will be advised to our customers in writing. Plato Tours & Travel cannot be held responsible for any service that we are unable to provide due to that particular component being unavailable due to circumstances beyond our control. Refunds will be applied as applicable.

3-     Any amendment to your confirmed final itinerary has to be sent to us in writing. Requested amendments, especially some days prior to arrival and during the tour, cannot always be considered if the expected complexity is not matching with our operational procedures and personnel capacity. Plato Tours & Travel reserves the right to charge a fee of $50USD at least for any amendments to the final itinerary. Any additional charges that result from the amendment will be added to the total.

4-     Day Tours require full payment at the time of booking, unless booked alongside a multi-day tour, and are not eligible for refunds unless otherwise specified.

5-     Full payment is required at the time of booking for 2-for-1 deals or 50% discount promotions, thereafter, the booking is non-refundable/non-changeable. Occasionally, other deals may have the same conditions, and Plato Tours & Travel will notify you at the time of booking if this is the case. A 2-for-1 deal applies when 2 travelers book the same tour on the same date and share a room. If one of the sharing travelers can no longer travel or is a no-show on arrival, the remaining passenger will be required to pay the single supplement. We will revert to you with the exact single supplement on time of this case.

6-     Plato Tours & Travel can terminate any trip if payment is not received at least 48 hours prior to the trip date, as our team submits the paperwork to the authorities to get permits for the driver to meet you at port then. If payment isn't received by then, the trip will be automatically cancelled and your sales rep will notify you of this unless otherwise is agreed upon with our team.

7-     Petra Moon Tours reserves the right to return your payment and decline to issue a booking confirmation at our absolute discretion. A binding contract “Trip confirmation” will come into existence between you and us as soon as we have received payment and issued to you in writing a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.

8-     The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 60 days prior to scheduled departure (unless otherwise specified before payment). If, after we have given notice of a missed balance payment, we do not receive this balance in full and on time, we reserve the right to treat your booking as canceled by you, in which case the cancellation charges set out above will become payable.

9-     For all our PRIVATE or GROUP TOURS, the listed prices cover all the essentials like accommodation, transports, and some activities. However, in some of our GROUP TOURS in Jordan, sightseeing entrance fees, group tip kitty, and local payments are obligatory, payable upon the commencement of your tour. All prices listed are per person, and details of these costs are noted in the Excluded Section of our tour itinerary/trip notes. Monies paid to an agent/ supplier acting on our behalf, for tours operated by us, are held by the agent on our behalf.

Somehow, it's essential to be aware of potential additional costs. These might include meals not included in the package, entrance fees to certain attractions, tips for guides and drivers, and personal expenses like shopping or optional excursions. These additional costs can vary depending on your choices and preferences.

10-  Refunds: Please check the refund policy below:

A.    Refunds will be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/ payment fees and charges incurred which are NOT covered by us.

B.    In the rare occasion that a guest isn't able to receive funds back to their credit card used to submit payment (card is blocked, disabled etc.); We can use alternative methods (i.e., wire transfer or other) to re-imburse you as agreed with your Plato Tours & Travel sales agent, surcharges and fees for those respective methods of refund would be assumed entirely by guest and NOT covered by us.

4.     Accuracy and Pricing:

We strive to maintain accuracy in all information and prices presented on our website and in any advertising material; however, occasional changes and pricing errors or mission may occur. In such circumstances, we reserve the right to correct prices and other details. Please ensure you verify the current price and all related details for your chosen arrangements before making a booking. We retain the right to amend the price of unsold tours at any time and rectify errors in confirmed tour prices.

Quoted prices on your itinerary are per person based on double occupancy. Opting for a single room incurs an additional fee. While the cost of your trip is confirmed at the time of booking, all tours are subject to surcharges. Factors such as transportation costs, fuel, dues, taxes, fees for services like landing or embarkation/disembarkation, or exchange rates may change after booking. We'll make every effort to notify you of any surcharges as soon as possible.

If you choose not to accept the adjusted trip cost, you can either cancel your tour (subject to the described cancellation fees) or move your deposit to another tour without penalty if done within 90 days before your originally scheduled trip date. We reserve the right to correct errors in price quotes or billing and make necessary adjustments. Offers, incentives, and supplier promotions are subject to availability and may change without notice. To secure your spot and avoid disappointments, fare increases, and additional late booking fees, early reservation is advised. Unless specifically mentioned in your trip itinerary, the following are not included in your reservation.

A.    International airfare, unless specified in the itinerary such as some intra-country flights or flights between several of the countries visited within one tour or between 2 connected tours.

B.    Airline fees, including fees for advance seat assignments, premium seat assignments, and checked and excess baggage fees.

C.     Government taxes and fees, including entry/exit fees at airports and other government-imposed fees added by the airline and applicable at the time of reservation. (Some fees may be included in the price if purchased through Plato Tours & Travel).

D.    Vaccinations; health screening, including PCR Testing, if necessary.

E.     Laundry; telephone; minibar.

F.     Alcohol, beverages, and food outside of any contracted menu as presented at a hotel or restaurant or on board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant).

G.    Optional excursions.

H.    Travel Protection or third-party Travel Insurance.

A.    Sale or Promotional Prices:

1.     Are applicable to new bookings only, made during the promotional period, and discounts will not be offered to confirmed bookings retrospectively.

2.     Cannot be used in conjunction with any other offer and/or discount.

3.     Exclude single supplements, pre- or post-accommodation, and tour add-ons.

B.    Have a promo code from our advertising gateways:

1.     Promo Code Validity: Promo codes issued through advertising gateways, affiliates, or promotional channels are subject to specific validity periods as communicated with the promotional material.

2.     Single Use: Promo codes are intended for single use per customer or booking transaction unless explicitly stated otherwise. Unauthorized multiple uses may lead to booking cancellation or additional charges.

3.     Non-Transferable: Promo codes are non-transferable and may only be redeemed by the designated recipient or entity. They are non-negotiable and cannot be exchanged for monetary value.

4.     Booking Eligibility: Promo codes may apply to specific products, services, or booking conditions. Users are responsible for ensuring that the code is applied to eligible bookings.

5.     Usage Restrictions: Some promo codes may be subject to restrictions and cannot be combined with other discounts or offers unless explicitly specified. Users must adhere to any supplementary usage instructions provided by the issuing entity.

6.     Expiry Date: Promo codes have predefined expiration dates and must be utilized prior to such date. Expired promo codes will not be honored.

7.     Booking Modification: If a booking made with a promo code is modified, any refund or credit will adhere to the original booking terms and the specific promo code conditions.

8.     Booking Cancellation: Cancellation of a booking secured with a promo code may result in the forfeiture of the promotional discount or offer. Any refund or credit will be subject to the initial booking terms and the specific promo code conditions.

9.     Misuse: Plato Tours & Travel retains the right to withhold, revoke, or reject promo codes that are reasonably believed to have been acquired through unauthorized means, including fraudulent activity.

10. Code Authenticity: Users are responsible for verifying the legitimacy and source of any promo code they receive. Plato Tours & Travel disclaims any liability for promo codes obtained from unofficial or unauthorized sources.

11. Modification and Termination: Plato Tours & Travel reserves the prerogative to alter, suspend, or terminate any promo code program, either wholly or partially, at its discretion and without prior notice.

12. Governing Law: These promo code terms and conditions are governed by the laws of Jordan, and any disputes arising from their application or interpretation are subject to the exclusive jurisdiction of the Jordanian courts.

5.     Last minute booking:

Booking last minute can be a bit of a double-edged sword when it comes to travel. While the spontaneity can add an exciting edge to your plans, it's important to consider that the availability of services might be limited and the quality of services can be compromised. Since most services and many options could be sold out, the variety and quality of choices may not be as extensive as they would be with advance planning.

Preferred accommodations, tours, and activities tend to fill up quickly, leaving fewer options that can potentially lead to less optimal experience for those making last-minute reservations. While we'll do our best to accommodate your preferences, it's worth keeping in mind that securing the most sought-after services may be a bit more challenging. Planning in advance not only secures the best options but also ensures a smoother and more enjoyable journey, allowing you to make the most of your travel experience without the constraints that last-minute bookings might bring.

6.     Special Requests:

Any special requests must be advised to Plato Tours & Travel at the time of booking (e.g., diet, room location, room type, i.e., twin/double, a particular facility at a hotel, etc., i.e., swimming pool, gym, etc.). You also need to confirm your requests in writing. While every effort will be made by Plato Tours & Travel to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.

The fact that a special request has been noted on your confirmation itinerary or any other documentation or that it has been passed on to the supplier is not a confirmation that the request will be met. Failure to meet any special request will not be a breach of the contract on the part of Plato Tours & Travel, and we do not accept bookings that are conditional upon any special request being met.

7.     Surcharges for Special/Restricted Dates:

Plato Tours & Travel reserves the right to add a surcharge to our advertised rates for tours that fall during special/restricted dates such as Christmas Period, New Year Period, Easter, Eid, etc. These surcharges will be communicated to the client before finalizing the rate for the tour.

8.     Age, Fitness, and Medical Conditions:

At Plato Tours & Travel, we are committed to ensuring that you and all members of your booking party have a delightful and safe travel experience in Jordan. To make the most of your journey, it is essential that all participants are physically and mentally capable of engaging in the activities outlined in our tour itineraries. Please carefully assess your abilities to handle tasks such as carrying your luggage, utilizing public transport, walking at a moderate pace, and taking care of yourself without constant guide supervision, both during scheduled free time and included activities and meals.

To help us determine the suitability of a tour or private itinerary, individuals falling into the following categories are required to complete our Tour Suitability Form within 14 days of booking:

  1. Individuals with pre-existing medical conditions: This includes those requiring regular medical care or having specific circumstances we should be aware of. If you believe additional details are necessary, please attach extra pages. Once we receive your completed form, we may request further information or confirmation from your doctor to ensure you can meet the tour's requirements.
  2. Individuals aged 65 or over by the tour start date when traveling to Jordan: Once we have received your completed form, we may request further information or confirmation from your doctor that you are capable of the requirements of the tour/ holiday.
  3. Individuals aged 75 or over by the tour start date: It is a requirement that a signed doctor's letter be provided with your completed form - to confirm that you are able to undertake your chosen tour.

While we may discuss the itinerary, your fitness, and your health with you before traveling or require a doctor's certificate, the ultimate responsibility lies with you to assess whether a tour or tailored arrangement is suitable based on your individual circumstances, limitations, fitness level, and medical requirements.

If, for any reason, joining a group tour is impractical, we may explore the option of providing the holiday on a private basis with associated costs. Many travelers have enjoyed our group tours by traveling with a friend or companion who can assist with their specific needs. In cases where we cannot adequately cater to an individual's needs, we will refund all monies paid to us. In situations where a traveler's health or conduct poses a potential risk to the safe, comfortable, or happy progress of the tour, we reserve the right to exclude them from all or part of the tour. In such cases, all monies paid will be forfeited, and no compensation will be provided.

To ensure a smooth travel experience, please inform us of any medical conditions or disabilities that may affect your trip arrangements at the time of booking. Additionally, if you require medication or treatment during your holiday, please make suitable arrangements in advance. Some countries have restrictions on certain types of medications and the amount that can be carried through customs, so it's advisable to check these regulations before your trip.

While there is no upper age limit for our tours, unaccompanied minors (those under 18 years of age) cannot participate in tours operated by Plato Tours & Travel. Children between 5 and 18 years of age may travel on select family or private tours provided they are accompanied by a parent or guardian who accepts full responsibility for them. Children over 15 years of age may travel on select group tours with a parent or guardian who accepts full responsibility for them, subject to our discretion.

For tours that include activities such as Wadi Mujib trails, please inform us during booking if you or any member of your party is unable to swim. While this does not prevent participation in the tour, it allows us to take additional safety precautions as needed.

9.      Travel Changes and Cancellations by Client:

If you wish to make changes to your booking after confirmation, please submit your requests in writing as soon as possible. While we will do our best to assist, changes are subject to availability, and we cannot guarantee that all requests can be accommodated. Changes may incur an administration fee and any associated costs imposed by our Suppliers. Some changes might lead to a recalculation of the tour price.

If you decide to transfer your booking to a different tour, the process varies depending on the specific tour. In some cases, there may be no penalties for the canceled tour, while other tours may incur a penalty. Cancellation of your booking entirely requires a written notice to us. Cancellation charges will apply, and refunds will be made, minus the above cancelation fees policy in section A. Payment – IV. Cancelation policy.

Please note that different schedules and cancellation rates may apply to customized or private tours. Depending on the reason for cancellation, you may be able to claim these charges (less any applicable excess) through your travel insurance policy. Claims must be filed directly with the travel insurance company.

10. Travel Changes and Cancellations by Plato Tours & Travel:

At Plato Tours & Travel, we strive to operate all tours as advertised. However, we reserve the right to make changes to accommodations, services, prices, and itineraries when necessary. Most changes are minor in nature, but in the event of a significant change, such as a change in accommodation standards or the omission of a crucial destination, we will notify you as soon as possible, provided there is sufficient time before departure.

Please be aware that the examples mentioned are not exhaustive, and other changes may also be considered significant. In the event of a significant change, we may offer you the choice to purchase a similar alternative tour, provided sufficient time is available before your departure. If the alternative tour is cheaper than your original choice, we will refund the difference. If it is more expensive, you will be required to pay the difference. You may also select from our other available trips, but additional costs will be your responsibility if the alternate departure is more expensive. If you choose to cancel instead, you are entitled to a full refund, except for airfare expenses that cannot be refunded.

For customized or private tours, cancellations by other parties may impact the price of your travel and accommodations. We reserve the right to recalculate these charges and invoice you accordingly. It is important to note that escorted group tours require a minimum number of participants to operate. If we do not reach the minimum booking requirement for a particular tour, we reserve the right to cancel it, and you will be notified of the cancellation at least two months before your departure. Additionally, we retain the right to cancel any tour at our discretion. While this is unlikely, if a client's physical condition or behavior is perceived to affect their own well-being or the well-being of others, we may choose to cancel their trip. It is imperative that clients conduct themselves in a respectful and non-disruptive manner. In such cases, we reserve the right to terminate any arrangements made on your behalf. If your behavior results in trip termination, your right to any refunds, reimbursements, or compensation is forfeited.

In the event of tour cancellation by Plato Tours & Travel due to reasons other than a Force Majeure event, we will make every effort to rebook the same tour with an alternative departure date or offer you a similar tour. In case you choose to cancel, we will refund your reservation payments, excluding a $250.00 per person administrative fee.

11. Force Majeure and Other Cancellations by Plato Tours & Travel:

Plato Tours & Travel shall not be in breach of these terms and conditions or liable to you for any failure or delay in fulfilling an obligation under this Agreement due to causes beyond our reasonable control, including but not limited to acts of God, orders of governmental authorities, accidents, riots, war, terrorist acts, epidemics, pandemics, quarantine, civil commotion, insurrection, breakdown of communication and transportation facilities, equipment malfunctions, destruction or severe damage to facilities, natural catastrophes such as extreme weather events, floods, earthquakes, volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national or regional strikes, fire, explosions, scarcity of raw materials or energy, and any other unforeseen circumstances not under our control (Force Majeure Event). We highly recommend the purchase of travel insurance for all trips.

Plato Tours & Travel reserves the right to cancel or reschedule any trip departure for any reason and at any time, including insufficient demand, strikes, lockouts, riots, labor stoppages, or Force Majeure events. Our Suppliers also have their own terms and conditions, which include Force Majeure provisions. In the case of a Force Majeure event, our Suppliers may be entitled to vary, postpone, or cancel any itinerary or arrangement related to the trip. The payment of any refund to you due to the non-performance of obligations by a third-party Supplier is at the sole discretion of the Supplier in accordance with their policies, although Plato Tours & Travel will make reasonable efforts to secure reimbursement whenever possible.

If a Force Majeure event results in the cancellation of your trip by Plato Tours & Travel, we will make efforts to rebook the same tour with an alternative departure date or offer you a similar tour. If you opt for a refund, we will return the amounts paid for your reservation, excluding the administrative fee of $250.00 per person.

12. Transferring Your Booking:

If you are unable to travel, you have the option to transfer your place to someone else, provided the following conditions are met:

  1. We receive notification at least one month before departure.
  2. The transferee agrees to abide by all the booking terms and conditions stated herein.
  3. All costs and charges incurred by us and/or imposed by our Suppliers due to the change of name, including but not limited to reissued airfares or tickets, are paid, along with a $100 per person amendment fee.
  4. Any outstanding balance payment is also settled.

13. Your Behavior:

We expect all of our guests to comply with the laws and regulations of the countries visited. Any failure to do so relieves us of all obligations to you. Furthermore, we reserve the right to refuse potential customers or the service for customers traveling with us. This is the case if someone causes unnecessary inconvenience, acts insulting, threatening, abusive or violent, damages property, put others in danger – no matter if it is on phone, in writing or in person.

We may terminate your travel arrangements without any liability on our part. No refunds will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you liable. Full payment for any such damage or losses must be paid directly prior to departure.

14. Delays and Denied Boarding Regulations, Missed Arrangements, and Curtailment:

Departure and arrival times are approximate and subject to change, and we disclaim any liability for modifications, cancellations, or delays in your transportation to, from, or within Jordan. We also absolve ourselves of responsibility for alterations, cancellations, or delays due to adverse weather conditions, rescheduling by transport suppliers, airline or airport authority actions, air traffic controller decisions, mechanical breakdowns, industrial actions, or other events or circumstances beyond our control.

If your flight is canceled, delayed, downgraded, or you are denied boarding by the airline, you may be entitled to compensation, flight cost refund, accommodation, and refreshments according to EC Regulation No 261/2004, also known as the Denied Boarding Regulations 2004. Pursuing compensation or other payments due under these Regulations is your responsibility, and you must contact the airline directly.

If you or any member of your party misses a flight, or transport arrangement, experiences a cancellation, or faces a delay exceeding 3 hours for any reason, you must promptly contact us, the airline, and your insurer or other transport suppliers. A delay or cancellation of your flight does not automatically permit the cancellation of other travel arrangements associated with the flight.

The carrier(s), flight timings, and aircraft types presented in our promotional materials or on our website and outlined in your confirmation invoice are for guidance purposes only. Our advertising material is our responsibility as your tour operator and does not bind the airlines mentioned in it or any airline used during your travel arrangements.

If you decide to curtail your holiday and return home early without reasonable cause for complaint about the travel services provided, we will not refund the uncompleted part of your tour or cover any associated costs. Depending on the circumstances, your travel insurance may offer coverage for curtailment. It is your responsibility to contact your insurer and obtain any necessary local receipts for your claim.

15. Travel Documents Requirements:

It is your responsibility to ensure that you possess the correct and up-to-date travel documents and meet visa requirements based on your nationality. Failure to comply with these requirements may result in denial of entry into Jordan.

Please note that travel document requirements and regulations may change over time, so it is essential to verify all information with the nearest Jordanian embassy, consulate, or official government sources well in advance of your departure. Plato Tours & Travel is not responsible for any issues arising from the lack of appropriate travel documents or failure to comply with visa regulations. We encourage you to stay informed and prepared to make your journey to Jordan enjoyable and hassle-free.

16. Multiple Nationalities:

If you hold multiple nationalities or passports, ensure that you use the same passport details for both providing information to us and for entry to and exit from Jordan.

Before booking your trip, it is your responsibility to make sure you are in possession of a valid passport, and that your passport is valid for at least SIX MONTHS after your trip. You are responsible for providing and verifying complete and accurate information for all participants and services at the time of reservation. When you receive any and all travel documents, it is your responsibility to review and verify all information for accuracy.

17. Meals, Dietary Restrictions and Allergies:

All meals mentioned in the itinerary are included. Any meals not included in the itinerary are on your own. We will attempt to cater to your dietary needs and/or any food allergies you may have. Please let us and your tour guide know ahead of time if you need special accommodations regarding meals. You MUST include any special dietary conditions in your reservation form.

Eating is a big part of traveling. Travelling with Plato Tours & Travel will give you the chance to experience the vast array of wonderful food that is available out in Jordan. Generally, meals are not included in the trip price when there is a choice of eating options, to give you the maximum flexibility in deciding where, what and with whom to eat. It also gives you more budgeting flexibility, though generally food is cheap.

Our groups tend to eat together to enable you to taste a larger variety of dishes and enjoy each other's company. There is no obligation to do this though. Your Guide will be able to suggest favorite restaurants during your trip. The above information applies to Plato Tours & Travel group trips. For Independent trips please check the itinerary for details of meals included. For all trips, please refer to the meals included and budget information for included meals and meal budgets.

18. Individual Entry and Exit Requirements:

Each country maintains distinct regulations regarding past criminal offenses, both within and outside their borders. If you have a current or prior criminal offense, it is your responsibility to contact the relevant authorities in that country directly to ascertain the specific entry and exit requirements. For detailed information on these requirements, we recommend visiting the official websites of Jordan's tourism board (https://ar.visitjordan.com) and the Jordanian Customs Department (https://www.customs.gov.jo/en). Please be aware that we do not solicit information about an individual's criminal record, as we uphold our commitment to respecting our client's privacy.

19. Hazardous Materials:

Federal law prohibits passengers from carrying hazardous materials on the aircraft. Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. A violation can result in five years imprisonment and penalties of $250,000 or more. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials, for example; Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.

There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person.

For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed at https://qaiairport.com/en/before-you-fly/luggage/pages/default.aspx

20. Drone Entry Policy to Jordan:

Drones are prohibited in Jordan and will be confiscated upon attempts of entry. Applicable penalties will also be imposed - unless prior approvals from the Ministry of Interior were obtained. Link to Jordanian Ministry of Interior: https://moi.gov.jo/Default/En

A.    How to get approval to fly a drone in Jordan?

Jordanian Civil Aviation simplified the process with an online form: Drone Operations Application Approval Form:

https://carc.gov.jo/en/drones

https://carc.gov.jo/sites/default/files/inline-files/CARC_Form25-0010%20%281%29.pdf

To complete it, you simply need to provide your personal information and details about your drone and flight operations so that local authorities can review it.

B.    You will be required to submit the following:

1.     A copy of your passport.

2.     Proof of insurance.

3.     A copy of your training or qualifications (license, school training & flight logs).

4.     You should submit the form at least ten working days in advance to allow for the processing of your information by local authorities.

*Notes for recreational drone pilots flying for fun in Jordan:

A.    Before taking off on any flight, you must obtain permission.

B.    To qualify, you must be at least 21 years old and possess relevant training or qualifications. Additionally, you’ll need insurance and adhere to some basic flight rules to operate your drone in Jordan.

21. Air Reservations, Schedule Confirmation, Check-In:

Your airline ticket is a contract between you and the air carrier, even if you purchase through Plato Tours & Travel. If you purchase air travel through Plato Tours & Travel, you acknowledge and agree that Plato Tours & Travel does not have the right to control the operations of independent airlines, and agree that Plato Tours & Travel is not liable for any personal injury, or property damage related to your purchase of air tickets or air travel, including, but not limited to any act, error, omission, injury, loss, accident, or delay caused by any act, error or omission of the airline, including their failure to deliver services, partial or inadequate delivery of services, airline policies, fuel increases, bankruptcy or cessation of operations.

We are not always in a position at the time of booking to confirm the aircraft and flight timings that will be used in connection with your flight. The flight timings shown in our brochure, on our website, and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems, and the ability of passengers to check in on time. Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 2 weeks before departure.

You must accordingly check your tickets very carefully immediately upon receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

Plato Tours & Travel shall not assume any responsibility for any air schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only and may vary in price. Failure to use a reservation may result in the automatic cancellation of all continuing and return flights, as well as forfeiture of airfares. Airline e-tickets expire a year from the issue date unless carrier fare rules in the passenger’s itinerary fare provide otherwise. Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights and 72 hours prior for international flights.

Frequent Flyer mileage accrual is at the discretion of the airline(s). Plato Tours & Travel has no liability if the accrual of miles or points is denied or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased in certain fare classes or when using frequent flyer miles, loyalty status, or certificates. Seat assignments are not guaranteed even after they are assigned, and Plato Tours & Travel has no control over airline seat assignments. Most airlines charge a fee to pre-book a seat.

22. Unused Arrangements, Minimum Passenger Requirements, and Alterations to Bookings:

No refunds will be issued for unused services (late arrivals, temporary absences from your trip, or early departures), for unused transportation where group activity tickets are involved, because of airline schedule changes or irregular operations, or for voluntary modifications made by you. Some group tours are based on the minimum number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package for reason of failing to meet the minimum traveler requirement will be governed by our cancellation policy. Alterations to your itinerary may be necessary for any number of reasons, including but not limited to severe weather, border closings, or flight changes. Any alterations to an itinerary are at the sole discretion of Plato Tours & Travel or its Suppliers, and no refund or trip price reduction is given if an itinerary change is necessary.

23. Health / Immunizations:

As of the latest information, no specific vaccinations are required for entry into Jordan. It is your responsibility to get any recommended vaccinations prior to your trip. Our trips range from somewhat active to very active in nature. It is your responsibility to choose an itinerary and destination compatible with your level of capabilities. You will not be refunded for activities you were unable to participate in due to physical restrictions. We urge you to seek the advice of your doctor if you are unsure whether or not you can participate in a tour’s activities.

However, you may want to consult your doctor about health requirements and recommendations prior to your trip. You must have the proper immunizations and health screenings and the required documentation of such immunizations and screenings before travel. Plato Tours & Travel shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination. In some cases, required inoculations must be recorded by the Client’s health practitioner on a valid vaccination certificate, which the Client must carry for proof of immunization. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking.

24. Risks/Safety:

Travel to certain destinations may involve greater risk than others. Plato Tours & Travel urges Clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements, and advisories issued by the Jordan Government prior to booking travel to international destinations.

BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, PLATO TOURS & TRAVEL DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK (INCLUDING, WITHOUT LIMITATION, THE RISK OF DEATH OR INJURY) AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CLIENT’S OWN RISK. BY MAKING A RESERVATION FOR A TRIP, YOU ACCEPT THE RISKS INVOLVED IN VISITING JORDAN ON YOUR TRIP; AS SUCH, YOU WILL NOT BE ENTITLED TO A REFUND (EXCEPT AS OTHERWISE PROVIDED HEREIN) IF YOU LATER ELECT TO CANCEL THE TRIP BECAUSE A POSTED ALERT OR CAUTIONARY ADVICE IS SUBSEQUENTLY LISTED ON THE OFFICIAL SITE OF THE JORDANIAN E-GOVERNMENT: https://form.jordan.gov.jo/wps/portal/Home#/ the event of emergent health or safety concerns, once Plato Tours & Travel has investigated the prevailing situation, Plato Tours & Travel shall have the sole and absolute discretion whether to proceed with any Plato Tours & Travel escorted trip or private departure or to make alterations to the itinerary.

25. Special Needs, & Participation Requirements:

Any special requirements or disabilities must be disclosed to Plato Tours & Travel at the time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. If Plato Tours & Travel has not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health of yourself or others, Plato Tours & Travel may be unable to accommodate you for part or all of travels or any services provided in connection with your travels.

Laws and regulations related to the accommodation of disabilities and special needs vary from country to country, and Plato Tours & Travel is not liable for the denial of services by air carriers, hotels, restaurants, or other independent suppliers. Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing, often on uneven pavement or surfaces, and may include staircases, paths, walkways, or locations that are narrow or inaccessible or of limited accessibility by wheelchair. You are responsible for assessing if the itinerary is suitable for all participants on the reservation.

We recommend contacting Plato Tours & Travel prior to making a reservation to determine what reasonable assistance might be available. Plato Tours & Travel will make reasonable efforts to accommodate passengers’ needs but cannot guarantee that it can do so in all cases. You are advised that some Suppliers, including hotels and small ships or boats, may not have elevators. No refunds are provided for missed services or activities due to your inability to fully participate with the group if conditions requiring assistance are not known to Plato Tours & Travel at the time of reservation or when reasonably known by the participant.

Plato Tours & Travel does not provide personal services or individual assistance to trip participants. Our staff is not required or trained to assist with personal tasks. This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, porterage, or other personal needs. If you need such assistance, we strongly recommend that you have a companion accompany you to assist you. You must notify Plato Tours & Travel at the time of reservation if you are traveling with a wheelchair or if the need for a wheelchair arises after the reservation, then as soon as that need is known. You are responsible for the storage and maintenance of any permissible wheelchair. In some destinations, motorized scooters may not be permitted. If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense.

If you have any special request, you must notify us in writing at the time of booking. Although we will endeavor to relay any reasonable requests to the relevant Supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) where it is important to you. Our company cannot accept any conditional bookings, i.e., any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

26. Client Conduct:

Each participant in any trip escorted by Plato Tours & Travel is expected to act responsibly and adhere to all behavior guidelines established by Plato Tours & Travel and our Suppliers, including dress codes at religious and cultural sites. Plato Tours & Travel and all local Suppliers reserve the right to remove you from any facility, hotel or resort property, tour location, or means of transportation if your health or your conduct appears to endanger yourself or others, disrupt the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.

When you book with Plato Tours & Travel, you accept responsibility for any damages or losses caused by you. Full payment for any such damage or loss must be paid directly at the time to the accommodation owner, manager, or other Supplier. You must indemnify us for the full amount of any claim (including reasonable attorneys’ fees and other legal costs) made against us because of your conduct.

We are not responsible for any costs incurred concerning a guest removed from a trip or any portion of a trip. You agree not to hold Plato Tours & Travel or any of its owners or related entities liable for any actions taken under these terms and conditions.
Baggage and personal effects are, at all times, the exclusive responsibility of the passenger, and Plato Tours & Travel is not responsible for the care of a passenger’s baggage or other personal effects.

Any transportation, possession, or use of illegal drugs will result in the immediate termination of your trip. You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over-the-counter medications) for your visit. Laws may require you to carry a prescription from your doctor.

Smoking is not allowed on transportation that Plato Tours & Travel provides. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or other smoking or vaping devices. You are responsible for abiding by and adhering to the Service Provider’s terms & conditions, including as they relate to smoking. This includes, but is not limited to, smoking only in designated sections of vessels, hotels, or restaurants. Plato Tours & Travel contracts non-smoking rooms. Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but Plato Tours & Travel cannot guarantee availability. Weapons are not permitted on any Plato Tours & Travel itinerary. This includes firearms, knives, mace or pepper spray, and weapons of any other type.

27. Contracted Accommodations:

Hotels are listed in your itinerary, but Plato Tours & Travel reserves the right to substitute alternative accommodations if necessary. Plato Tours & Travel will use its best efforts to secure comparable accommodations. No refunds are provided for hotel changes. Full cancellation fees apply if you wish to cancel your reservation because of a hotel change. Air conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. Plato Tours & Travel has no control over air-conditioning at hotels.

Plato Tours & Travel does not secure early check-in (unless specifically noted in an itinerary). Check-in times vary worldwide and are solely at the discretion of the hotel. At your discretion, you may inquire about early check-in when you arrive and pay the hotel directly for this service. Earning loyalty points for hotel reservations on your itinerary may not be possible. Hotel rewards/points cannot be redeemed with hotels used by Plato Tours & Travel. Plato Tours & Travel contracts run-of-the-house rooms, meaning bedding configurations are not guaranteed but may be indicated as a preference during the reservation. The assignment of rooms is at the hotel’s discretion and not controlled by Plato Tours & Travel. The single supplement ensures your own room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located.

28. Disclaimer of Damages:

We act only as an agent with respect to transportation, hotels, cruises, and all matters of reservations and operation of the tour. Our company, its agents, and representatives disclaim any liability for loss, damage, injury, accident, delay, irregularity, expense, or liability caused by negligence or default of any of our subcontractors, their employees, their agents, or representatives, including consulates, passport agencies, mail couriers, or border and airport security conditions.

BECAUSE PLATO TOURS TRAVEL ACTS AS AN AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE THAT PLATO TOURS TRAVEL IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE WHICH MAY ARISE OUT OF THESE SERVICES. PLATO TOURS TRAVEL HEREBY DISCLAIMS ANY LIABILITY, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH PLATO TOURS TRAVEL, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY, OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILLFUL ACTS, OMISSIONS, OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, THEIR CANCELLATION AND REFUND POLICIES, FUEL INCREASES, BANKRUPTCY, OR CESSATION OF OPERATIONS AND OTHER MATTERS OUTSIDE OF PLATO TOURS TRAVEL‘S CONTROL. YOU HEREBY EXONERATE PLATO TOURS TRAVEL FROM ANY LIABILITY WITH RESPECT TO THE SAME. WITHOUT LIMITING THE FOREGOING, NEITHER PLATO TOURS & TRAVEL NOR ANY OF ITS OWNERS, OFFICERS, OR AGENTS SHALL BE LIABLE TO YOU FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES OR LOSSES (WHETHER FORESEEABLE OR NOT AT THE DATE OF THIS AGREEMENT), EXCEPT TO THE EXTENT ANY OF THE FOREGOING ARE CONSIDERED DIRECT DAMAGES UNDER APPLICABLE LAW.

We cannot accept any liability for any damage, loss, expense, or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or which did not result from any breach of contract or other faults by ourselves or, our employees or where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses. The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants).

To the extent permitted by any relevant local law, where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, our maximum liability is the maximum that would be payable by the airline or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montreal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation. Air carriers, accommodations, and other Suppliers providing services are independent third-party contractors and are not agents, employees, servants, or joint ventures of Plato Tours & Travel or its affiliates. From time to time, and for the purpose of identifying those Suppliers as the provider of a component or part of a cruise, package, or tour, some Suppliers may utilize Plato Tours & Travel’ name on promotional media, signage, or attire. Although you may see Plato Tours & Travel name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Suppliers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by Plato Tours & Travel of services that are provided by the Suppliers, or of the employees, servants, or agents of the Suppliers. All certificates and other Trip Documents for services issued by Plato Tours & Travel are subject to the Terms and conditions specified by any of our Suppliers, which are available upon request, and to the laws of the countries where the services are supplied.

29. Limitation of Liability:

YOU AGREE, IN ANY EVENT, THAT THE MAXIMUM LIABILITY THAT PLATO TOURS TRAVEL MAY OWE YOU IN RESPECT OF ANY DAMAGES YOU MAY INCUR ARISING UNDER THESE TERMS OR ARISING IN CONNECTION WITH YOUR TRIP UNDERTAKEN THROUGH PLATO TOURS TRAVEL SHALL BE LIMITED TO THE AMOUNTS YOU HAVE ACTUALLY PAID PLATO TOURS TRAVEL FOR THE SERVICES IT PROVIDES IN CONNECTION WITH YOUR TRIP. NOTWITHSTANDING THE FOREGOING, IF WE ARE FOUND LIABLE FOR LOSS OF AND/OR DAMAGE TO ANY LUGGAGE OR PERSONAL POSSESSIONS (INCLUDING MONEY), THE MAXIMUM AMOUNT WE WILL HAVE TO PAY YOU IS $500 PER PERSON AFFECTED AND PER INCIDENT. IT IS YOUR RESPONSIBILITY TO ENSURE YOU HAVE APPROPRIATE TRAVEL INSURANCE TO PROTECT YOUR PERSONAL BELONGINGS.

30. TRAVEL INSURANCE:

Plato Tours & Travel can refer you to insurance companies offering travel insurance to protect passengers and their investment in travel. Unless specifically noted, travel insurance is not included in the cost of the client's itinerary to protect against third-party supplier default/bankruptcy protection, delay, interruption, missed connection for cruises, cancellation, medical emergency transportation/evacuation & repatriation, baggage & personal effects/lost luggage & baggage delay, illness, job loss protection, and change of plans, accidental death and disability, travel accident/sickness medical expenses, and more.

Proper insurance may protect you from financial loss in almost all circumstances. Without appropriate travel insurance, the client understands and agrees that if the client cancels or interrupts the client's travel for any reason, portions of the trip/tour may not be refunded, and Plato Tours & Travel’s and travel suppliers' cancellation penalties will apply, resulting in the loss of monies up to the full cost of the client's travel booking and related expenses. The purchase of travel insurance is not required in order to purchase any other product or service offered by Plato Tours & Travel.

Plato Tours & Travel is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered nor evaluate the adequacy of the prospective insured's existing insurance coverage. An additional charge applies for any travel insurance selected. Plato Tours & Travel cannot guarantee that any insurance provider will approve coverage for a claim made under the insurer's policy and makes no representations about the extent of coverage for any policy it may offer or quote.

31. Dispute Resolution:

This contract is subject to Jordanian law, and all legal proceedings arising from or related to this agreement shall be governed by the legal framework of Jordan. Any legal actions stemming from these Terms and Conditions, the reserved or undertaken travel, shall exclusively take place within the jurisdiction of Jordanian courts. By entering into this Agreement, you willingly accept the authority and venue of the appropriate Jordanian courts for any disputes arising, either directly or indirectly, from the terms and performance of this Agreement.

Claims against Plato Tours & Travel must be initiated within 12 months from the completion date of the trip and not later. Any claims made beyond the 12-month period following the trip's conclusion will not be entertained. In no circumstance shall the parties, nor any affiliates of Plato Tours & Travel, be held liable for damages other than compensatory damages. Both parties explicitly renounce their right to seek punitive or exemplary damages.

The parties also mutually agree that claims can only be pursued in their individual capacities, precluding participation as plaintiffs or class members in any class action, proposed or purported class action, or other representative action, regardless of the nature of the proceeding. Both parties explicitly waive and forgo any and all rights to initiate such class actions, proposed or purported class actions, or representative actions.

Notwithstanding anything contrary herein, if any legal dispute regarding the parties' obligations under these Terms and Conditions results in a final, unappealable court order in favor of Plato Tours & Travel as the prevailing party, Plato Tours & Travel shall be entitled to reasonable attorney fees, as determined by the competent court.

32. Emergency Contacts:

It is imperative to fill in the part on our reservation form pertaining to providing us with the name, address, and phone number of your emergency contact, in case we have any need to reach your next of kin while you are traveling.

33. Photographic Release:

Plato Tours & Travel reserves the right to use photographs and/or videos of the trip and its participants for promotional use without compensation to participants. If you prefer that your image, not be used for promotional purposes, please notify us before the start of your tour.

34. Brochure/Website Accuracy:

Though the information contained in our brochures, website, advertisements, itineraries, pre-departure information, and any other travel materials is believed correct to the best of our knowledge at the time of printing or publication, errors may occasionally occur, and information may subsequently change. It is your responsibility to verify all the details of your tour (including the price) with us at the time of booking.

35. Authority on Tour:

At all times for the duration of the trip, your tour leader or driver or representative will have the final decision on all matters likely to endanger the safety and well-being of the tour. You must agree to abide by the authority of the tour leader or company representative. It is your responsibility at all times to comply with the laws, customs, foreign exchanges, and drug regulations of Jordan.

In the event that you should commit an illegal act while on your tour, or if the tour leader determines that your behavior is causing or may cause danger, distress, or annoyance to others, we reserve the right to terminate your travel arrangements without any liability on our part. In this case, you will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of your travel arrangements.

36. Assistance and Complaints:

It is your responsibility to immediately inform your Plato Tours & Travel tour leader and the supplier of the service(s) in question about any complaints you have or problems you experience during your trip. All complaints must be put in writing and given to our Plato Tours & Travel tour leader and the supplier concerned as soon as possible.

In the case that you cannot contact our Plato Tours & Travel tour leader or the issue hasn’t been resolved, you must contact our Plato Tours & Travel offices, giving us the full details of your complaint and a contact number.

If you feel your problem was not resolved while on your trip, you must write to Plato Tours & Travel within 14 days of the tour end date with the details of your complaint. If you do not follow this procedure for filing complaints, Plato Tours & Travel will not assume liability for any problems or damages you feel entitled to. You are obligated to inform Plato Tours & Travel, and the supplier concerned of your claim or complaint.

If asked to do so, you must transfer to Plato Tours & Travel or our insurers any rights you have against whoever is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so), and must agree to cooperate fully with Plato Tours & Travel and our insurers in the case that Plato Tours & Travel or our insurers want to enforce any rights which are transferred.

We make every effort to ensure that your tour arrangements run smoothly but if you do have any problems during your holiday, please inform your Plato Tours & Travel tour guide/driver/leader/hotel manager immediately.

If, whilst you are on holiday in Jordan, you find yourself in difficulty for any reason, Plato Tours & Travel will offer you such prompt assistance as is appropriate in the circumstances. In particular, Plato Tours & Travel will provide you with appropriate information on health services, local authorities, consular assistance, and assistance with distance communications and finding alternative travel arrangements within Jordan.

Where you require assistance that is not owing to any failure by Plato Tours & Travel, our employees, or sub-contractors, Plato Tours & Travel will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline, or other transport supplier within Jordan may, however, pay for or provide refreshments and/or appropriate accommodation, and you should make a claim directly to them.

Subject to the other terms of these Booking Conditions, Plato Tours & Travel will not be liable for any costs, fees, or charges you incur in the above circumstances if you fail to obtain our prior authorization before making your own travel arrangements within Jordan. Furthermore, Plato Tours & Travel reserves the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

If the Plato Tours & Travel tour guide/leader is unavailable, please contact our local team (24-hour contact details are listed on your Voucher). If the matter is still unresolved by our local team, please contact your booking consultant or our Plato Tours & Travel office in Jordan (note there may be a delayed reply based on time zones).

If you wish to complain after the completion of your holiday in Jordan, you must send formal written notice of your complaint to our Plato Tours & Travel Customer Care Team, in your own words, within 30 days of the end date of your holiday with us in Jordan and provide in the letter your booking reference, tour name, and start date and all other relevant information to your grievance. Please keep your letter concise and to the point; this will assist us to quickly identify your concerns and speed up our response to you. We will reply to your grievance within 28 days of its receipt.

Please note that privacy laws exclude us from commenting on any members, not within your own booking party.

Failure to inform your guide or local team at the time or follow the procedure set out above will affect your rights under this contract.

37. Condition of Suppliers:

Many of the services that make up your travel itinerary are provided by independent Suppliers within Jordan. Those Suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable international conventions. Copies of the relevant parts of these terms and conditions are available on request from Plato Tours & Travel or the Supplier concerned.

38. Excursions and Activities:

We may provide you with information (before and during your tour with Plato Tours & Travel) about activities and excursions throughout the course of your tour in Jordan that are offered by third-party operators. Because these excursions will be provided by local operators and independent suppliers, Plato Tours & Travel does not have any involvement in how they are run, nor can Plato Tours & Travel guarantee the accuracy of information in relation to such activities and excursions outside of our control.

Plato Tours & Travel cannot guarantee that an optional excursion or activity operated by an independent third party will be available during your tour in Jordan, or that it will operate as advertised. Plato Tours & Travel disclaims any liability in relation to such activities or excursions.

39. Children:

Unless otherwise indicated in the Tour description, for all our GROUP TOURS with Plato Tours & Travel, passengers must be at least (21) years of age. However, some activities contained within an Itinerary may have a different age restriction than the overall minimum age requirement, in which case details will be provided at the time of booking. Plato Tours & Travel reserves the right to marginally exceed the published maximum group size on family Tours in Jordan to accommodate a family.

For all Plato Tours & Travel PRIVATE TOURS children over the age of 12 are counted as an adult and charged the full rate.

It is important to check regarding children’s policies per hotel. Some hotels allow one child sharing parent's room from while others allow two. Also, age of children varies from one hotel to another. Some hotels grant children stay at 50% of the adult price. Exact prices will be confirmed at the time of booking/request. At some hotels children are granted 50% off meals while other hotels charge flat rate for meals. Also, hotels may apply restricted access times for children into leisure facilities. Kindly ask for all needed details at the time of booking.

Children accommodation arrangements and meals are not included within the quoted room rate. When a child shares the room WITHOUT EXTRA BED there are no additional accommodation charges but there will be a supplement charged for any meals required. The meal supplement is according to the hotel policy. If extra bed is needed then the room rate is based on a TRIPLE ROOM.

However, most of the hotels in Jordan that are contracted with Plato Tours & Travel, have the below Children Policy:

*Although individual hotel policies toward children age who sharing parent’s room may vary, but at the same time most hotels have a maximum age of children around 12 years old, please find the following terms:

   A

Rate for Infants/Children 0 - 2.99 years old: 0 % “Free of charge”.

   B

Rates for children 3 - 5.99 years, when sharing parent’s room with no

additional (no extra bed): 35 % will be charged.

   C

Rates for children 3 - 5.99 years, when using an additional/extra bed

requested and added to the parent’s room: 70 % will be charged.

   D

Rates for children 6 - 11.99 years, when sharing parent’s room with no

additional (no extra bed): 35 % will be charged.

   E

Rates for children 6 - 11.99 years, when using an additional/extra bed

requested and added to the parent’s room: 70 % will be charged.

   F

Children of 12 years and above, consider as adults according to the

tour price and hotels' rooms.

   G

When there are more than two children in the family, they must be

accommodated in a separate room; according to the hotels' policies.


Baby Safety Seat for child (0-05) is compulsory by law, please remember to mention if needed upon booking. Upon availability only.

40. Hotels:

Plato Tours & Travel regularly inspects carefully the hotels booked for our tours in Jordan, and we would be more than happy to welcome your feedback to assist our hotel partners in maintaining their standards or even improving them. The contact information for the hotels you are booked into in Jordan will be provided to you when we confirm your touring program. Sometimes you may be surprised once you arrive at the hotel, and you will find it classified more than what we graded it for you.

For all our tours and tailor-made holidays in Jordan, we provide you with a clear categorization of all the hotels we use. The REGIONAL CATEGORY indicates the local rating of each hotel in Jordan. We have also rated each hotel using OUR CATEGORY, which will be in line with generally accepted Western hotel grading standards. For example, such a hotel is categorized as a 5* star Hotel, but according to Our Category, it would be a superior hotel "4-star hotel."

41. Rooms/ check-in/out rules:

Your rooming preferences as indicated on your reservation form (twin, double, single, smoking/non-smoking, etc.) will be conveyed to each hotel in Jordan at the time your room is booked. Plato Tours & Travel is not responsible for hotel room assignments. Plato Tours & Travel makes every effort to help the hotels in Jordan accommodate your requests, but they are not guaranteed.

Check-in time in Jordan is 15.00 hours, and check-out time is 12.00 hours. If you are planning to arrive and/or depart on a middle-of-the-night flight and would like to have a room available, we suggest that you inquire about booking an extra night’s stay.

42. Air Transportation Before or During the Tour:

International or Internal Air is not included in the price of the Tour with Plato Tours & Travel in Jordan. Frequent flier programs are private agreements between airlines and passengers, and Plato Tours & Travel cannot be held responsible for mileage discrepancies involving airline loyalty reward programs.

43. Tour Duration and Extension Options:

Our usual tour usually runs from 08:00 am to approximately 16:00 hrs. giving you a solid 8 hours of exploration. If you fancy extending your adventure and having our driver and guide stick around after this period, just keep in mind that there will be some additional charges. We want to make sure your experience is exactly what you're looking for, so if you have any specific requests or want to tweak the schedule, feel free to chat with us – we're here to make your journey as enjoyable as possible.

44. Our Group Size:

We love keeping our group cozy and connected, so we've set a maximum limit of 24 individuals. Typically, though, our groups are in an average of 12-16 people. This intentional sizing ensures that everyone is allowed for a warm and friendly vibe, ensuring that everyone can bond, swap stories, and create unforgettable moments as we embark on our adventures together. It's all about striking that perfect balance between a shared journey and having a bit of personal space to make it truly special.

45. Baggage:

Plato Tours & Travel assumes no liability for loss or damage to baggage in transit to and from a Tour or while on a Tour in Jordan. Plato Tours & Travel recommends purchasing a supplemental travel insurance package.

46. Single Travelers:

All Plato Tours & Travel’s Tour prices are based on double occupancy. Single travelers will be expected to pay the single supplement fee.

47. Other Taxes and Fees:

Some governments charge departure taxes and/or fees in Jordan. These fees are the responsibility of each passenger traveling to Jordan and are not included in the Tour price unless stated.

48.  Ramadan:

According to the lunar cycle, Ramadan will fall between Mar 11th - Apr 8th 2024, and Mar 1st - Mar 29th 2025 and Feb18th – Mar 18th 2026. Please note that Ramadan is a month of fasting observed by Muslims throughout the world, during which time the followers of Islam should not eat or drink between sunrise and sunset. There may be some limitations to services and disruptions to schedules during Ramadan, but generally our tours still operate effectively during this period and food is available to non-Muslims throughout the day.

It is very important to display increased cultural sensitivity during Ramadan. Please wear loose fitting clothes, that cover knees and shoulders, and try to avoid eating, drinking or smoking in public out of respect for those who can't at that time.

49. COMBO TRIP:

Please note that our GROUP TOURS is part of a combination of multiple tours. As such, the tour guide, staff and/or particular vehicles operating your tour may change between tour segments. You may also expect some group members to join or leave the tour, between tour segments.

50. Smoking guidelines:

In accordance with international practice and as a courtesy to non-smoking passengers in Jordan, the traveler’s cooperation is required in implementing a policy of prohibiting smoking on vehicles. At no time and under no circumstance is smoking permitted on vehicles. The guide or driver in Jordan will ensure that sufficient comfort stops are made to enable travelers to smoke.

Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or other smoking or vaping devices. You are responsible for abiding by and adhering to the Service Provider’s terms & conditions, including as they relate to smoking. This includes, but is not limited to, smoking only in designated sections of vessels, hotels, or restaurants. Plato Tours & Travel contracts non-smoking rooms. Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but Plato Tours & Travel cannot guarantee availability.

51. Plato Tours & Tarvel Driver:

You will be accompanied on your tour by an English-speaking driver (if your final itinerary includes transfers) in Jordan. While not an official licensed Ministry of Tourism guide, your driver will assist you during your tour but is unable to enter the sites with you. Kindly note that your driver is not a guide and he cannot act as a guide. Your driver with Plato Tours & Travel will transfer you from one destination to another only by dropping you off and picking you up.

There are local guides available to hire on sites in Jordan, and it is optional to hire. Mainly, Plato Tours & Travel includes a guide in Petra and Jerash. In Wadi Rum during the jeep tour, you will have a local Bedouin guide. Your driver transfers you according to your itinerary (destination to destination), he will assist you with where to have dinners/lunches, he will be able to advise you on the time of pick up and drop off, etc. He might be able to explain about the areas and sites you visit, about Jordan, some facts, and some traditions. He will be able to arrange the optional tours. He is not at your disposal 24/7.

52. Horse Ride in Petra:

The horse ride fees in Petra in Jordan are for approximately 700 meters and are included in the entry ticket. This ride is not insured and is the guest's own responsibility (please note that the horse handler will expect a tip of around 3-5 JD per horse).

53. Local Guide in Petra:

The local guides (who are at the Visitor’s Center of Petra site) are independently assigned and not under the control of travel agencies. Furthermore, Travel Agencies are not in position to guarantee the quality of their services.

While we usually strive to assign licensed guides familiar with our standards, during peak seasons, there may be occasions when you are accompanied by a guide from the Petra Visitors Center. In the event that you encounter any issues or have complaints regarding the guides from the Petra Visitors Center, we recommend addressing them directly with the Petra Visitors Centre at the conclusion of your guided tour in Petra. This ensures that your concerns are brought to the attention of the relevant authority for resolution.

It's worth mentioning that these guides, though not directly affiliated with our agency, contribute significantly to the overall experience. While we don't have direct control over their services, we appreciate the valuable role they play in enhancing your visit to Petra.

54. Services Provided in Wadi Rum:

As per the regulations of the Wadi Rum Authority, tour activities must be handled by the Bedouin of Wadi Rum, using their 4WD vehicles, camels, horse riding, hot air balloons, or any other activities that take place within the Wadi Rum Protected Area. Plato Tours & Travel cannot guarantee the quality of the services provided by local Bedouins serving such services or activities.

55. 4x4 Vehicles in Wadi Rum:

The 4x4s you'll find in Wadi Rum are charmingly vintage with a touch of rugged authenticity—they're older models and might not come with air conditioning, adding a bit of adventure to your desert experience. These vehicles are proudly owned by the local Bedouin association in Wadi Rum, reflecting the deep connection they have with the stunning Wadi Rum landscape.

Admittedly, these vehicles have seen their fair share of desert adventures and are not in pristine condition. However, given the limited options for desert transportation in Wadi Rum, we believe in being honest with our clients about their state. It's part of the unique charm and local flavor of the Wadi Rum experience.

When you embark on a 4x4 tour in Wadi Rum, know that you're not just exploring the breathtaking terrain; you're also contributing to the well-being of the local community in the Wadi Rum Protected Area and Natural Reserve. Your journey becomes a meaningful way to support and connect with the vibrant local culture and traditions.

56. Hiking Wadi Mujib:

At Wadi Mujib, it's important to note that the availability of life jackets is limited, and there is a maximum capacity for groups entering the gorge at one time, which is typically set at 80 people, Consequently, if the number of individuals in a group exceeds 50 people, it may be necessary to divide the group into two separate entries, This division could potentially cause a delay in our journey through the reserve as we ensure everyone's safety and compliance with the maximum capacity regulations.

When hiking the Siq Trail, wearing a life jacket is mandatory for safety reasons, The reserve provides life jackets, but it's advisable to check with the authorities or tour operator beforehand to confirm the availability of safety equipment. Please be aware that the life jackets at Wadi Mujib reserve may not always be in a good condition, but they are still functional and can be used for safety purposes, Also, it’s important to manage expectations and understand that the life jackets provided might show signs of wear and tear, this advance notice allows you to be prepared and reassures you that despite their appearance, the life jackets are still suitable for use during your visit to Wadi Mujib.

57. Dress Code Guidelines in Jordan:

Please note that the following dress code guidelines form an integral part of the terms and conditions for visiting Jordan's countryside places and religious sites. Adherence to these guidelines is mandatory to ensure a respectful and harmonious experience during your journey in Jordan.

1.     Modesty and Respect: All visitors to Jordan's countryside and religious sites must dress modestly to pay respect to local customs, beliefs, and cultural values.

2.     General Dress Code:
Attire for All Visitors: Both male and female travelers are required to wear clothing that appropriately covers their shoulders, upper arms, and knees.
Apparel Fabric: Lightweight and breathable fabrics are recommended to ensure comfort, given Jordan's warm climate.

3.     Specific Guidelines for Men: per Garments: Male visitors must wear shirts with sleeves that fully cover their upper arms. Sleeveless tops are not permitted.

Lower Garments: Shorts should extend to or cover the knee. Extremely short shorts are not allowed when visiting religious sites.

4.     Specific Guidelines for Women:
Headscarf (Hijab): While non-Muslim women are not obliged to wear a headscarf, it is advisable to carry one to cover the head when entering mosques and certain religious locations. In some instances, women may be required to cover their heads.
Upper Garments: Female travelers must wear tops with sleeves that fully cover their upper arms, and low-cut necklines should be avoided.

5.     Lower Garments: Skirts, dresses, or pants should cover the knees, with longer skirts or dresses being the preferred choice for religious site visits.

6.     Footwear: Visitors must be prepared to remove their shoes upon entering religious sites. Carrying or wearing clean socks is essential when needed.

7.     Swimwear: Swimwear is permitted and suitable for use in designated swimming areas and beach resorts. However, it is considered inappropriate attire for visits to religious sites and rural areas.

8.     Sun Protection: Given Jordan's sunny climate, visitors are strongly encouraged to bring a wide-brimmed hat, sunglasses, and sunscreen for protection from the sun. Sun hats are also considered both practical and respectful.

9.     Local Guidance: Visitors should seek local guidance when visiting specific religious sites to ascertain any site-specific dress code requirements. Some locations may provide clothing options for visitors not in compliance with the dress code.

10.  Additional Layers: As the evenings in rural areas may become cooler, it is advisable to have a light jacket or sweater on hand for added comfort.

11.  Cultural Awareness: Visitors should consistently display attentiveness to local customs and adhere to the practices of those around them. Engaging with local residents and acquiring knowledge about their traditions can significantly enhance the overall experience.

12.  Respectful Behavior: Beyond attire, it is of paramount importance to maintain a demeanor characterized by quiet reflection when visiting religious sites and nature reserves. Disruptive behavior should be avoided at all times.

58. Comments, exchange opinions:

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website and social medias. Plato Tours & Travel does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Plato Tours & Travel, its agents or affiliates. Comments/ reviews reflect the view and opinion of the person who posts such view or opinion.

To the extent permitted by applicable laws Plato Tours & Travel shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website and related social medias.

Plato Tours & Travel reserves the right to monitor all Comments/ reviews and to remove any Comments/ reviews which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

You warrant and represent that:

A.    You are entitled to post the Comments on our website and have all necessary licenses and consents to do so.

B.    The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party.

C.     The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy.

D.    The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant to Plato Tours & Travel a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

59. General Policy:

1.     You hereby consent to Plato Tours & Travels’ use of pictures or videos of you in our marketing materials without compensation. Facsimile or scanned transmission of any signed document shall be deemed delivery of an original. If there are any conflicts between this Participant Agreement and the Itinerary, this Participant Agreement shall apply.

2.     Plato Tours & Travel reserves the right to decline to do business with anyone on a nondiscriminatory basis.

3.     Active Elements, Medical Conditions, and Special Assistance: Some of our Tours incorporate active elements such as hiking, climbing, or canyoning; you are responsible for familiarizing yourself with the level of activity that will be involved in your Tour.

4.     You must disclose in your Participant Information Form (or at such later time when you become aware of such a condition) any existing physical or mental illness, disability, pregnancy, or any other condition that may create a health hazard for yourself or others during the Tour or for which you may require medical attention or special accommodation during the Tour. Plato Tours & Travel reserves the right to decline to do business with anyone on a nondiscriminatory basis. However, we will make reasonable efforts to accommodate your needs, but you must notify us at the time of booking for a determination of what assistance we can reasonably provide.

5.     We regret that we cannot accommodate you if you have special needs for ordinary daily activities, such as walking and dining. In no instance will our Suppliers or we physically lift or assist you onto or off any vehicles. If we cannot accommodate your special needs, you must be accompanied by a companion who will be responsible for independently providing the needed assistance.

6.     Plato Tours & Travel reserves the right to decline acceptance of anyone we consider unsuitable due to fitness level. We also reserve the right to remove you from the Tour, at your own expense, if your condition is such that it could create a hazard to you or others, or otherwise impact the enjoyment of other passengers.

7.     All our vehicles in Jordan comply with relevant safety regulations, and we provide large enough vehicles to accommodate the number of guests and luggage.

8.     All drivers/guides in Jordan are licensed in terms of local legislation.

9.     In order to process your booking, Plato Tours & Travel needs to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit or other payment details, and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. Plato Tours & Travel takes full responsibility for ensuring that proper security measures are in place to protect your information.

10. Plato Tours & Travel must pass some information on to the relevant suppliers of your travel arrangements (airlines, hotels, transport companies, etc.). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

11. When the passenger submits the review form, they accept that the feedback and all rights therein become the sole property of Plato Tours & Travel and that Plato Tours & Travel shall have the right to make it available to the public on this website and for any purpose and in any media (including for advertising or other commercial use).

12. Limitation of Liability and Damages: In no event will Plato Tours & Travel be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the Tour, even if advised of the possibility of such damages.

13. Each term or condition of these terms and conditions shall be separate and separately enforceable from the other terms and conditions herein, and shall in no way be limited or restricted by reference to or inference from any other terms and conditions. If any term or condition herein shall be found to be illegal or unenforceable, then the remaining terms and conditions hereof shall be and remain binding.

14. If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the agreement shall continue in effect. These Terms and Conditions (and any other terms and conditions referenced in these Terms) constitute the entire agreement between the Client and Plato Tours & Travel with respect to travel bookings made with Plato Tours & Travel by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the Client and Plato Tours & Travel with respect to communications with Plato Tours & Travel.

60. Very Important (Reservation of Rights: Changes to these Terms):

1.     Plato Tours & Travel reserves the right, in our sole discretion, to change, edit and remove any these Terms and Conditions at any time. Updated versions of the Terms will be posted on our website and are effective immediately upon posting.

2.     Changing, editing, adding or removing any of the policies will be advised and published in advance, not without any prior notice. However, the terms and conditions of Jordan Plato Tours & Travel will be applied. Kindly, check any terms and conditions that are applied without prior notice.

3.     As mentioned above, those policies might be changed. Changing that will be effective for any tour booked before or after that date.

4.     Plato Tours & Travel reserves all rights not expressly set out in these Terms.

61. Feedback:

After your travels, we want to hear from you! Your feedback information is so important to us that we'll give you 5% off the price of your next trip with Plato Tours & Travel if your feedback is completed on-line or by email within 30 days of finishing your trip. Your tour evaluation will be e-mailed to you 24 hours after the conclusion of your trip. If you do not receive the tour evaluation link in the days after your tour has finished, please drop us a line at feedback@platotours.com and we will send it on to you.

 

ENTIRE AGRREMENT:
These Terms, together with our License Agreement, Privacy Policy, and Cookies Policy constitute the entire agreement between the Parties and supersede all prior agreements regarding your access to and use of the Website, whether written or oral, express or implied. If any conflict arises between these Terms and the License Agreement, the Privacy Policy, and the Cookies Policy or any other term, policy, or disclosure on the Website, these Terms will control.

CONTACT:
If you have any questions or comments regarding the Website or these Terms, please contact Plato Tours & Travel at policies@platotours.com

Further reading:

Privacy Policy

Cookies Policy